Last updated: [September 6, 2025]

Privacy Policy

At KoalaThePet (“we”, “our”, “us”), we respect your privacy. This policy explains what data we collect, why, how we store it, and how we share it.

Who We Are

KoalaThePet, GingerSoft D.O.O., address: Miroslava Krleze 25, 31500, Nasice, Croatia, e-mail: marinakulahina25@gmail.com.

Data We Collect

  • Account: name, e-mail, password (hashed), user ID.
  • Subscription/Payment: payment metadata via Stripe (last 4 digits, brand; we do not store card details directly).
  • Technical: IP, user-agent, cookies, site usage.
  • Support: your inquiries and e-mail correspondence.

Legal Basis and Purpose

  • Contract: to create and maintain your account and subscription.
  • Legal Obligations: tax and accounting requirements.
  • Legitimate Interests: fraud prevention, product improvements, basic analytics.
  • Consent: marketing e-mails, non-essential analytics/marketing cookies.

Sharing Information

  • Payments: Stripe, Inc. for payment processing.
  • Hosting/Infrastructure: [hosting provider].
  • Subscriptions: Paid Memberships Pro (WordPress plugin) for membership and billing events.
  • Disclosures required by law or government authorities.

Retention

We retain data as long as necessary for the purposes described: accounting/tax records up to 5–10 years depending on jurisdiction, account data as long as active, marketing data until consent is withdrawn. After that, we delete or anonymize.

International Transfers

If data is transferred outside your country, we use appropriate safeguards such as EU Standard Contractual Clauses.

Your Rights

  • Access, rectification, erasure, restriction, portability (where applicable under GDPR).
  • Right to object to processing based on legitimate interest and to withdraw consent.
  • Right to lodge a complaint with your local supervisory authority.

To exercise these rights, contact us at marinakulahina25@gmail.com.

Children’s Privacy

Our services are not directed at children under 13/16 (depending on local law). We do not knowingly collect their data.

Security

We use technical and organizational measures (HTTPS, access controls, encryption where applicable). No method of transmission or storage is completely secure.

Changes to This Policy

We may update this document. The new version takes effect upon publication (see “Last updated” above).

Contact

For questions about privacy, contact us at marinakulahina25@gmail.com. Postal address: Miroslava Krleze 25, 31500, Nasice, Croatia.